Return Policy

Last updated: July 2026

1. General Policy

Due to the custom nature of emergency vehicle upfitting, all sales of installed equipment and completed builds are final. Siren Tech does not accept returns on labor, custom fabrication, or any equipment that has been installed on a vehicle.

2. Uninstalled Parts & Equipment

Uninstalled parts or equipment in original, unopened condition may be eligible for return within 30 days of purchase, subject to a restocking fee of up to 20%. Special-order items are non-returnable. All return requests must be initiated by contacting us at info@sirentech-us.com before sending any items back.

3. Defective or Incorrect Items

If you receive a defective or incorrect part, please contact us within 7 days of receipt. We will arrange for a replacement or credit at no additional cost to you. Items must be returned in their original packaging with proof of purchase.

4. Warranty Claims

Issues covered under Siren Tech's workmanship warranty or a manufacturer's product warranty are handled separately from our return policy. Please refer to the warranty section of your project agreement or contact us directly to initiate a warranty claim.

5. Refunds

Approved refunds will be processed within 10 business days to the original payment method. Shipping costs are non-refundable unless the return is the result of our error.

6. Contact Us

To initiate a return or ask questions about this policy, please contact us at:
info@sirentech-us.com
(973) 584-7714
195 Halsey Road, Newton, NJ 07860